Last updated: January 1, 2025
These Terms of Service govern your use of What's Cooking's platform and services. By using our services, you agree to these terms.
By accessing or using What's Cooking's website, mobile application, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.
These Terms constitute a legally binding agreement between you and What's Cooking, Inc. ("Company," "we," "us," or "our"). We may update these Terms from time to time, and your continued use of the Service constitutes acceptance of any changes.
What's Cooking is a platform that connects users with home cooks and professional chefs for food ordering and culinary services. Our services include:
We act as an intermediary between users and chefs but do not directly provide food preparation services.
To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
You must be at least 18 years old to create an account. By creating an account, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these conduct rules.
To become a chef on our platform, you must:
As a chef, you agree to:
We charge a commission on completed orders as outlined in your chef agreement. Payments are processed according to our payment schedule, typically weekly.
When you place an order through our Service, you are making an offer to purchase the items from the chef. Orders are confirmed when accepted by the chef and payment is processed.
Prices are set by individual chefs and displayed on the platform. Additional fees may apply for delivery, service charges, and taxes. All fees will be clearly disclosed before payment.
We accept various payment methods including credit cards, debit cards, and digital wallets. Payment is processed at the time of order confirmation.
Cancellation and refund policies vary by chef and service type. Generally, cancellations made at least 2 hours before delivery are eligible for full refunds. Cook4Me services require 24-hour notice.
The Service and its content, including but not limited to text, graphics, logos, images, and software, are owned by What's Cooking or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You retain ownership of content you submit to the Service, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content in connection with the Service.
Chefs retain ownership of their recipes and culinary content but grant us permission to display and promote such content on our platform.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.
We provide the Service on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or completely secure.
We are not responsible for the quality, safety, or legality of food prepared by chefs on our platform. Chefs are independent contractors, not our employees.
While we implement food safety standards and verification processes, we cannot guarantee the safety of food prepared by third-party chefs. Users consume food at their own risk.
To the maximum extent permitted by law, What's Cooking shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of the Service.
Our total liability to you for any claims arising from or relating to the Service shall not exceed the amount you paid to us in the twelve months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You may terminate your account at any time by contacting our support team. Upon termination, your right to use the Service will cease immediately.
We may suspend or terminate your account at any time for any reason, including violation of these Terms. We will provide notice when reasonably practicable.
Upon termination, all rights and obligations under these Terms will cease, except those that by their nature should survive termination.
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
You agree that any arbitration or legal proceeding will be limited to the dispute between you and What's Cooking individually. You waive any right to participate in class action lawsuits or class-wide arbitrations.
If you have any questions about these Terms of Service, please contact us:
What's Cooking, Inc.
123 Culinary Street
San Francisco, CA 94102
Email: legal@whatscooking.menu
Phone: 1-800-COOKING (1-800-266-5464)